• Empathy is CRUCIAL for doing your customer discovery work and designing solutions well – truly put yourself in someone else’s shoes to understand their situations, their environment, how they interact with their environment, challenges they have, their feelings and their motivations
• Watch this video to really understand what empathy means:

https://www.youtube.com/watch?time_continue=9&v=cDDWvj_q-o8&feature=emb_logo